Providing Writing Training and Services

Our customized courses are hands-on and practical, heavy on strategies and techniques that help you write better content and documents in less time.

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Speaking

Need a speaker for your next meeting or conference who won’t put anyone to sleep? Leslie’s talks are engaging, practical, and full of real-world examples. Your audience will leave the session motivated and ready for a bright writing future.

Writing Services

We create crisp, clear content to convey your message, in your voice. We work with your experts to get up-to-speed on your product or service then produce web, blog, or newsletter content that hits the mark.

Benchmarking

We use our proprietary benchmarking tool to score the quality of your customer service e-mail or web content. Learn how you measure up against best practices, your industry, or your competition.

Training

Our customized courses are hands-on and practical, heavy on strategies and techniques that help you write better content and documents in less time.

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  • May 5, 2016


    How to Write Automated Texts That Sound Human, Not Robotic

    If your customers have opted-in to receive texts from your company, they probably realize that some of your texts are going to be automated. They understand that sometimes texts from your company were sent by an automated system, however, even if your texts to customers are automated, they shouldn’t sound mechanical. Here are ten tips to help you write automated texts that sound human and build rapport with your customers.

    Read more on the blog »