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  • April 10, 2017


    Announcing my new Lynda.com course, "How to Write Customer Service Email"

    Yep, you read that right! My first Lynda.com course, "How to Write Customer Service Email" is ready to view, and I am thrilled to share it with you. The course is made up of 29 short videos (about 3 minutes each) and loads of handouts and exercises, so you can apply what you have learned about writing great email...

    Read more on the blog »