Loading Events
Loading Events

Learn to Apologize to Customers Like You Mean It – HDI Annual Conference

« Events Calendar
This event has passed.
Event:
Learn to Apologize to Customers Like You Mean It – HDI Annual Conference
Start:
May 10 @ 7:30 am
End:
May 10 @ 8:30 am
Organizer:
HDI
Venue:
Address:
Washington, DC, DC United States

HDI-Annual-Conference-2017As support professionals, we do our best to help customers resolve their issues. Sometimes we look like rock stars, and sometimes resolution is more difficult, maybe even unattainable. In these cases, emotions run a little higher and it’s crucial that we treat the customer with respect and sincerity, avoiding trite responses like the classic “we regret any inconvenience this has caused.” That’s sounds a lot like “sorry, not sorry,” and insincere apologies can increase contact volume, especially in email, chat, and social media. In this unique session, you’ll find out how to better empathize with your customers by avoiding passive aggressive nonapologies when providing customer support.

iCal Import + Google Calendar

Subscribe to our newsletter

  • Upcoming Events

  • Recent Posts

  • May 31, 2017


    No More “Nonpologies” – Learn to Apologize to Customers Like You Mean It

    Don't write empty words, which just make angry customers angrier. Learn to write heartfelt apologies your customers will believe.

    Read more on the blog »