You do your best to communicate clearly, but you can tell by their questions that people just aren’t reading your e-mails!  With the volume of e-mail escalating and the pressure to write timely responses increasing, it’s more important than ever to build powerful e-mail writing skills.  In this course, you’ll learn strategies for structuring your e-mail so it is read and acted upon.

What you will learn:

• How to write a must-open subject line
• Why and how to present the most important information at the beginning of your e-mail
• How to manage technical information in e-mails, especially when writing to non-technical readers
• How and when to use templates and canned responses
• How to incorporate links to other online information
• How to control your e-mail tone so you can connect with colleagues and customers
• When sending e-mail is appropriate and when you should meet in person or call

What you will do:

• Review sample e-mails to develop a list of traits of a well-written message
• Learn to organize e-mails by using an e-mail message template
• Revise e-mails to improve tone
• Practice a strategy for writing excellent subject lines
• Contribute to an E-mail Writing Best Practices Guide

Course length: one day