http://www.ewriteonline.com E-WRITE Mon, 06 Sep 2010 21:16:24 CDT en-us http://www.ewriteonline.com/ht/d/EventDetails/i/427 http://www.ewriteonline.com/ht/d/EventDetails/i/427 Fri, 23 Jul 2004 11:48:44 CDT Is your website full of information that was originally published in print? Is the site overloaded with hard-to-read PDFs that need to be rewritten for the web? This course will help you solve the print-to-web problem. You'll review several case studies in repurposing to learn a variety of techniques for translating print to web. You'll develop repurposing strategies for reports, policy manuals, brochures, and press releases. You'll also learn ways to make a print document work... http://www.ewriteonline.com/ht/d/EventDetails/i/428 http://www.ewriteonline.com/ht/d/EventDetails/i/428 Fri, 23 Jul 2004 11:51:42 CDT The dream goes something like this: quot;Now that we have a content management system (CMS), we'll work more efficiently, use and share our knowledge across business functions, streamline our human resources activities, and better serve our internal (and external) customers.quot;  But a content management system alone cannot improve the quality of the writing at your site.  While the CMS makes it easy to publish content, that advantage can become a danger if content contributors lack web... http://www.ewriteonline.com/ht/d/EventDetails/i/431 http://www.ewriteonline.com/ht/d/EventDetails/i/431 Fri, 23 Jul 2004 11:55:01 CDT Writing well for your company's Intranet should be easy, right?  After all, the users are your colleagues.  But writing for your Intranet can be challenging for many reasons: you have too much information and too little time to edit or rewrite, you haven't been given adequate writing standards, or you need to find a place for your content within the ever-growing Intranet.  In this course, you'll develop Intranet content that meets users' needs.  You'll learn basic writing principles that will... http://www.ewriteonline.com/ht/d/EventDetails/i/432 http://www.ewriteonline.com/ht/d/EventDetails/i/432 Fri, 23 Jul 2004 11:56:37 CDT Are you relying on web self-service content to enable customers to answer their own questions?  To reduce the number of phone calls you and your staff must handle?  To stem the flow of e-mail?  If so, you need to know how to write e-mail and self-service content that is predictable, clear, and easy to follow.  If you can write well, the online help you provide will be the backbone of self-service initiatives, not a graveyard for small bits of information.  In this course you'll learn about... http://www.ewriteonline.com/ht/d/EventDetails/i/433 http://www.ewriteonline.com/ht/d/EventDetails/i/433 Fri, 23 Jul 2004 11:57:41 CDT Is your company using a content management system?  Are you being encouraged to write your content once so you can publish it in many formats: on the web, in product catalogs, in a brochure?  Writing for reuse requires versatility as well as structure.  In this course, you'll learn how to structure writing so its components can be published in multiple formats.  You'll learn the difference between structured and unstructured content.  You'll also learn how to explain reuse to your colleagues... http://www.ewriteonline.com/ht/d/EventDetails/i/434 http://www.ewriteonline.com/ht/d/EventDetails/i/434 Fri, 23 Jul 2004 11:59:11 CDT Does your customer service staff send e-mails that contain errors in grammar, spelling, usage, and tone? Do these e-mails undermine your organization's professional image? This course, based on Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents, will review and refresh basic writing skills. After completing a writing pre-test, participants will improve their writing through practice exercises based on real e-mail exchanges between customers and companies.nbsp; Each... http://www.ewriteonline.com/ht/d/EventDetails/i/437 http://www.ewriteonline.com/ht/d/EventDetails/i/437 Mon, 26 Jul 2004 08:40:58 CDT With the volume of e-mail escalating and the pressure to write timely responses increasing, it's more important than ever to build powerful e-mail writing skills.nbsp; In this course, you will learn how to structure your message so it gets read and acted upon.nbsp; By improving your e-mail writing skills, you'll make yourself more efficient and more convincing.What You'll Learnnbsp; Why you must present the most important information at the beginning of your message and how to do soHow to... http://www.ewriteonline.com/ht/d/EventDetails/i/438 http://www.ewriteonline.com/ht/d/EventDetails/i/438 Mon, 26 Jul 2004 08:41:58 CDT Do you find it easier to rewrite your staff's work than guide them through a revision? Would you like to reduce the amount of time you spend managing and editing staff writers' work?  Do you need to learn how to help resistant or defensive writers?  This workshop will teach you techniques for overseeing your staff's writing to simplify the writing process and make it less frustrating. You'll learn to distinguish between the writing problems the writer should fix and ones the manager should... http://www.ewriteonline.com/ht/d/EventDetails/i/439 http://www.ewriteonline.com/ht/d/EventDetails/i/439 Mon, 26 Jul 2004 08:42:58 CDT You've hired new customer service agents to handle phone and e-mail inquiries.  You've discovered they are great on the phone, but their writing skills are poor.  Customers are complaining about errors and lack of clarity in the e-mail responses they've received.  In this course, you'll learn strategies for assessing applicants' writing skills before you hire them.  You'll discover how to review resumes and cover letters, interview applicants to find out about their writing skills and... http://www.ewriteonline.com/ht/d/EventDetails/i/441 http://www.ewriteonline.com/ht/d/EventDetails/i/441 Mon, 26 Jul 2004 08:44:07 CDT Competent technical support is the backbone of your Help Desk or contact center.  But while "techies" may be great at solving customer problems, they may lack the skills to convey their expertise in writing.  Their written responses to customer problems may be too technical, include irrelevant information, or be unintentionally arrogant or sarcastic.  The result of these writing problems can be confused, unsatisfied, even angry customers.  Can techies learn to write in plain English? Yes! In... http://www.ewriteonline.com/ht/d/EventDetails/i/442 http://www.ewriteonline.com/ht/d/EventDetails/i/442 Mon, 26 Jul 2004 08:45:22 CDT This course teaches professional staff how to produce reader-focused memos, proposal, reports, and correspondence. You'll review the steps in the writing process and learn to use tools and strategies that make each step easier.  This course will help you learn to organize large amounts of information before you write.  You'll practice using features such as overview paragraphs, vertical lists, and headings to help you improve your document's readability.  You'll build a writing repertoire by... http://www.ewriteonline.com/ht/d/EventDetails/i/443 http://www.ewriteonline.com/ht/d/EventDetails/i/443 Mon, 26 Jul 2004 08:46:06 CDT Does your work require you to explain complex technical subjects in writing?  Are you more confident of your technical skills than your writing skills?  If so, this course will help you learn how to tailor your message and your documents to your audience.  After reviewing sample technical documents and setting document standards, you'll learn a repeatable process for developing effective technical documents such as reports, user manuals, and journal articles.  You'll learn how to analyze your... http://www.ewriteonline.com/ht/d/EventDetails/i/444 http://www.ewriteonline.com/ht/d/EventDetails/i/444 Mon, 26 Jul 2004 08:46:52 CDT Has it been a long time since you studied the basics of writing?  Do you want to review how to organize a document, how to make your point persuasively, or how to use correct grammar and punctuation?  Are you confident of your business knowledge, but concerned that your writing skills are less professional?  This course will help you build confidence by refreshing your writing skills.  You'll review documents to find out what works, then practice writing clear, correct business documents. ... http://www.ewriteonline.com/ht/d/EventDetails/i/445 http://www.ewriteonline.com/ht/d/EventDetails/i/445 Mon, 26 Jul 2004 08:48:13 CDT Are you the last person to check a document before it's published or sent?  If so, this course is for you.  You'll learn how to find and correct errors in grammar and style in your own and your colleagues' writing.  You'll become familiar with style manuals and other business editing reference materials.  You'll learn when in the editing process to correct errors in grammar and style and how to indicate suggested changes to text using editorial marks or word-processing software.  You'll... http://www.ewriteonline.com/ht/d/EventDetails/i/446 http://www.ewriteonline.com/ht/d/EventDetails/i/446 Mon, 26 Jul 2004 08:48:54 CDT These days, writing correspondence requires versatility.  You need to know the differences between e-mail, letters, and memos and when to use each. This day-long course will help you recognize the traits of effective correspondence and show you a process for drafting and revising correspondence.  You'll learn how e-mails, letters, and memos differ and how to choose the best method of correspondence.  You'll learn writing techniques that will help your reader focus on your point and take the... http://www.ewriteonline.com/ht/d/EventDetails/i/447 http://www.ewriteonline.com/ht/d/EventDetails/i/447 Mon, 26 Jul 2004 08:49:32 CDT Do you worry about whether you've used a comma correctly? About the difference between a semicolon and a colon? This course will help you review (or learn) punctuation rules and make them easy to remember.  You'll review the most common rules for using periods, commas, apostrophes, quotations marks, colons, and semicolons.  You'll practice using punctuation correctly in the kinds of documents you write every day.  You'll also build confidence in your punctuation knowledge so you can edit your... http://www.ewriteonline.com/ht/d/EventDetails/i/450 http://www.ewriteonline.com/ht/d/EventDetails/i/450 Mon, 26 Jul 2004 08:51:01 CDT Are you receiving more writing assignments at work?  Do you need to develop stronger writing skills to meet this challenge?  This course will help you move from concept to finished document.  You'll learn about organization of ideas, sentence construction, and flow. You'll review basic principles of grammar and punctuation.  This course will help you spot and correct common writing errors.  You'll review how to use outlines and other tools to organize your thoughts.  You'll learn to review... http://www.ewriteonline.com/ht/d/EventDetails/i/451 http://www.ewriteonline.com/ht/d/EventDetails/i/451 Mon, 26 Jul 2004 08:52:01 CDT Are you full of good ideas about how to improve things at your workplace but lacking the writing skills to convince others?  Or, does your boss rely on you to write the first draft (or even the final draft) of program, funding, or staffing proposals?  If so, this course will teach you how to write persuasive proposals that are accepted and acted upon. You will review different types of proposals.  You'll analyze the strengths and weaknesses of each type.  Then, you'll learn how to write each... http://www.ewriteonline.com/ht/d/EventDetails/i/535 http://www.ewriteonline.com/ht/d/EventDetails/i/535 Thu, 23 Sep 2004 11:50:07 CDT The graphics may be gonzo, the technology cutting edge, but it's well-written content that brings visitors to your site and keeps them coming back. In this course, you'll learn proven principles of web writing (conciseness, effective hypertext links, putting the message "above the fold") to help visitors find information and navigate your site. You'll learn how to write specifically for online readers. In-class exercises will help you practice your web writing skills. Personal feedback from... http://www.ewriteonline.com/ht/d/EventDetails/i/538 http://www.ewriteonline.com/ht/d/EventDetails/i/538 Thu, 23 Sep 2004 11:58:16 CDT If you want to improve customer satisfaction with well-written e-mail, enroll in this course because it will make your job easier and your customers content.nbsp; Are you tired of endless e-mail loops?nbsp; Are you frustrated when your customers don't read or can't understand your e-mail?nbsp; Are you surprised when customers react to the "attitude" in your e-mail? What you will learn:How to compose responsive customer service e-mail quicklyHow to identify customer questions in a... http://www.ewriteonline.com/ht/d/EventDetails/i/3042 http://www.ewriteonline.com/ht/d/EventDetails/i/3042 Fri, 05 Mar 2010 12:44:34 CST Communicating technical concepts to non-technical readers is one of the most difficult writing challenges technical staff face on the job. When non-technical readers fail to gain a basic understanding of technical concepts, projects can go over budget or even grind to a halt. To gather information about their needs, and to explain specifications and functionality to non-technical readers, technical staff need finely honed writing skills.nbsp; You will learn:How technical and non-technical... http://www.ewriteonline.com/ht/d/EventDetails/i/2986 http://www.ewriteonline.com/ht/d/EventDetails/i/2986 Mon, 07 Dec 2009 09:07:56 CST Do your customer service e-mails contain errors in grammar, spelling, and usage or a tone that undermines your professional image? If so, this day-long course will help you refresh basic writings skills and improve your e-mail image. You will build e-mail writing skills through exercises based on real e-mail exchanges between customers and companies.What you will learn:The traits of well-written customer service e-mailHow to write clear, strong sentencesHow to write with a polite, positive,... http://www.ewriteonline.com/ht/d/EventDetails/i/3000 http://www.ewriteonline.com/ht/d/EventDetails/i/3000 Mon, 18 Jan 2010 09:16:54 CST You do your best to communicate clearly, but you can tell by their questions that students, faculty, and even your colleagues just aren't reading your e-mails!nbsp; With the volume of e-mail escalating and the pressure to write timely responses increasing, it's more important than ever to build powerful e-mail writing skills.nbsp; In this course, you'll learn strategies for structuring your e-mail so it is read and acted upon. nbsp;What you'll learn:How to write a must-open subject lineWhy...