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• FAQs Style Guide
  
  
• A Sampler of Customer DIS-Service E-Mail
  
  
• The Top 25 Things Every Content Management Vendor Should Know About What Their Customers Want

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Marilynne Rudick and Leslie O'Flahavan are partners in E-WRITE, a training and consulting company that specializes in writing for online readers. Rudick and O'Flahavan are authors of Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents

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