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How To Write FAQs That Help Customers Help Themselves
Are you relying on FAQs to
enable customers to answer their
own questions? To reduce the number of
phone calls your staff must
handle? To stem the flow of e-mail?
If so, you need to know how to
write FAQs that are predictable, clear, and
easy to follow.
You will learn:
- How to choose the right question word for each FAQ
- How to integrate FAQs with other kinds of online help at your site
- How to organize FAQs in a way customers can grasp
- How to write FAQs that are useful for experts and novices alike
You’ll receive a copy of a Frequently Asked Questions Style Guide that E-WRITE developed for the Energy Information Administration.
