Want to learn how to write great web content and e-mail? Subscribe to the E-Writing Bulletin, our free newsletter. Get tips on writing for online readers: learn how to write hard-working homepages, problem-solving FAQs, and clear and concise e-mail. Take a look at Articles from back issues or the current issue.

• FAQs Style Guide
  
  
• A Sampler of Customer DIS-Service E-Mail
  
  
• The Top 25 Things Every Content Management Vendor Should Know About What Their Customers Want

Courses for Managers

• Managing The Writing Of Others
• Essential Writing Skills For "Techies"
• E-Mail Writing Essentials For Supervisors: Assessing And Improving Customer Service Agents’ E-Mail

E-Mail Writing Courses

• Writing Clear, Correct, Concise E-Mail To Customers
• Writing Powerful Business E-Mail
• Writing Customer-Focused E-Mail And Chat
• Writing Customer-Focused E-Mail And Chat - Open Enrollment Course on September 10, 2008

Web Writing Courses

• Writing Well Within A Content Management System
• Writing For Reuse: How To Write Content That Can Be Published In Multiple Documents And Formats
• Writing Content For Your Company’s Intranet: How To Reach Your Colleagues
• Essential Writing Skills To Support Web Self-Service
• Repurposing Print Documents For The Web
• Writing For The Web
• Writing For The Web - Open Enrollment Course on September 10, 2008
• Writing For The Web - Open Enrollment Course on December 11, 2008

Writing for Professionals

• Planning And Writing Analytical Documents
• Writing Refresher For Professionals
• Technical Writing For Professionals

Writing For Support Staff

• Editing For Clarity And Accuracy
• Writing Correspondence: E-Mail, Letters, And Memos
• Punctuating With Precision
• Basic Writing Skills For Administrative Staff
• Persuasive Writing: How To Write A Proposal That Gets Accepted