Links

Blogging Resources

Beginner's Guide to Business Blogging by Debbie Weil A quick guide to understanding, launching, and maintaining a blog as a business and marketing tool.

Business E-mail Messages & Professionalism
“The Top Twelve E-Mail Mistakes That Can Sabotage Your Career,” by Lydia Ramsey.
Emailreplies.com
“This site explains how to send effective email replies. It discusses why email etiquette is necessary, lists email etiquette rules, and explains how to enforce these rules by creating a company email policy.”
“Confused About When To Use eMail?”
By Nancy Flynn, author of the ePolicy Handbook.
“The Eleven Commandments For Controlling Your E-mail”
By Nick Morgan.

ClickZ E-Mail Reference
Case studies, lists and databases, research reports, service providers, and more.
CMS Links
A useful resource page at Dave Krupinski’s Webgenz CMS site.
CMS Watch
An independent source of information, analysis, and reports about web content management solutions.
CMSwire
Content Management News, reviews, and product information.
Content Management Professionals
CM Pros is a membership organization that fosters the sharing of content management information, practices, and strategies.
Managing Enterprise Content: A Unified Content Strategy
Web companion to Ann Rockley’s book by the same title.
University of Washington iSchool Content Management Systems (CMS) Evaluation Lab
The lab studies, designs within, and reports on the content management industry.

"Aligning E-mail Performance to Customer Expectations" By David Daniels, for Call Center Magazine.
"Getting a Grip on E-Mail Customer Service"
By Kimberly Hill, for CRM Daily
"Indian English meets the Web"
Ron Scheer’s interview with Ramananda Sengupta, international editor for Outlook Magazine.

"22 Reasons Why Email Is Not Dead"
An article by Christopher Knight of Emailuniverse.com.
Email Marketing Reports
Reports, books, articles, newsletters or websites on permission-based email marketing.
MarketingSherpa
Practical know-how and case studies to help you improve your marketing.
WordBiz Report
Debbie Weil’s resources for marketing with e-newsletters or ezines, Web content & blogs.

Connectiv Media
"Writing Email Newsletters and Ezines - What to Write."
Design Fundamentals
By Stan Ketterer, Oklahoma State assistant professor.
“Signs of an Interesting Life: Metrics and Musings”
By Chris Maher, president of Fosforus.

Plain Language Action & Information Network
Guidance on achieving clear communication: “Writing User-Friendly Documents.”
WhatIs.com
Definitions for thousands of the most current IT-related words.
Writing That Works
Site and newsletter on practical business writing, editing, and communications.

The Rockley Group's "Knowledge Bin"
Resources on single sourcing and content management.
Web Writing That Works
“What is an informative object?” Read this “rant” by Jonathan Price.

EPA Writing Style Guide and Guidance for Web Products The EPA's Policy and Implementation Guide for Communications Product Development and Approval (whew!) includes Appendix 3: Writing Style Guide "...these points apply to both print and Web content.." and Appendix 4: Guidance for Web Products.
HUD Web Publications Standards and Style Guide Appendix D of this guide addresses web content standards including "Purpose of the page is clear and unambiguous" and "Obvious questions are anticipated and answered."
NICS Web Style Guide The Government of Northern Ireland’s web style guide offers specific, useful guidance.
University of Colorado Style Guide "A Comprehensive Guide to Editorial Style for Print and Electronic Media."
Web Presentation Guide 5.0 Checklist Washington State's Access Washington site offers a 50-plus item clickable checklist for reviewing content.

Alertbox: Current Issues in Web Usability
A bi-weekly column by usability expert Jakob Nielsen.
Usability.gov
From the National Cancer Institute, a resource for designing usable and accessible web sites and user interfaces. You’ll find research-based guidelines for developing web sites, including a chapter on writing web content at http://usability.gov/pdfs/chapter15.pdf

Contentious
Amy Gahran’s news and musings on how we communicate in the online age.
Edit-work.com
Web editors discussion list, guidance on creating a style guide and developing editorial procedures.
Quality Web Content
Rachel McAlpine’s list of articles about writing web content.