How To Write FAQs That Help Customers Help Themselves
Where
on site
Map
Choice Hotels Learning Center
When
November 30, -1
Cost
$100.00
Are you relying on FAQs to
enable customers to answer their
own questions? To reduce the number of
phone calls your staff must
handle? To stem the flow of e-mail?
If so, you need to know how to
write FAQs that are predictable, clear, and
easy to follow.
You will learn:
- How to choose the right question word for each FAQ
- How to integrate FAQs with other kinds of online help at your site
- How to organize FAQs in a way customers can grasp
- How to write FAQs that are useful for experts and novices alike
You’ll receive a copy of a Frequently Asked Questions Style Guide that E-WRITE developed for the Energy Information Administration.
