Buy E-WRITE's E-Mail Writing Workbook

Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents is a cost-effective, self-paced method of teaching your staff to write customer service e-mail. The workbook is unique. It uses e-mail exchanges between customers and companies to teach customer service professionals the writing skills they need to communicate with customers.

Use Clear, Correct, Concise E-Mail To Improve Your Staff's Writing

• Train agents who have the product knowledge but lack the writing skills to compose effective customer service e-mails.
• Help agents with weak writing skills improve their grammar and usage.
• Assess writing skills. Use the Pre-Test to assess writing skills and the E-Mail Writing Skills Competency Exam to certify agents in essential writing skills.
• Use the workbook for self-paced instruction.
• Use the workbook as the basis for instructor-led training.