Subscribe to the E-Writing Bulletin and learn to write hard-working web content, problem-solving FAQs, and clear, concise e-mail. Review articles from back issues .

Download E-WRITE Whitepapers:

Home > Tools > Open Ended

An Open-Ended Scenario-Based Writing Assessment

Here’s an example of a writing assessment tool that helps you get a genuine idea of applicants’ writing abilities. You’ll be able to see how well applicants can integrate product information to answer a customer’s question.

Job applicants should answer the e-mail from Lisa LaPorta using the information in the fact sheet. (This is an example only. Contact E-WRITE if you’d like assistance developing writing assessment tools for your organization.)

E-Mail from a Customer

To:           sales@GreenGrassNow.com
From:       Lisalaporta@webfriend.com
Subject:    Need information about lawn mowing services

Dear GreenGrassNow.com --

I am interested in your lawn mowing services, but I want to know whether I can afford your service. I can probably afford about $75 per month. Do you have a limited service option for people like me who are on a budget? I have a small yard with several trees and three flower gardens and a large vegetable garden.

Thanks -- Lisa LaPorta

Fact Sheet for Answering Lisa LaPorta’s E-Mail to GreenGrassNow.com

Three pricing plans:
- Full summer of lawn mowing (April through October) for $600.
- Monthly fee (weekly mowing) of $100.
- With the "Mow As You Go" pricing plan you pay for each mowing. The cost is $35 per mowing for quarter-acre lawns and $50 per mowing for half-acre lawns.
We offer the following services in addition to lawn mowing:
- Renovate overgrown gardens
- Install decks and fences
- Design and install garden lighting
- Install automatic irrigation systems
- Build water gardens and install fountains
If you call us for a free estimate, we will give you a free lawn analysis complete with a soil test from your lawn, a $30 value.
Customer can reply to this e-mail or call 1-800-977-7870.