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Home  >  Tools  >  Open Ended

An Open-Ended Scenario-Based Writing Assessment

Here’s an example of a writing assessment tool that helps you get a genuine idea of applicants’ writing abilities. You’ll be able to see how well applicants can integrate product information to answer a customer’s question.

Job applicants should answer the e-mail from Lisa LaPorta using the information in the fact sheet. (This is an example only. Contact E-WRITE if you’d like assistance developing writing assessment tools for your organization.)

E-Mail from a Customer

To:           sales@GreenGrassNow.com
From:       Lisalaporta@webfriend.com
Subject:    Need information about lawn mowing services

Dear GreenGrassNow.com --

I am interested in your lawn mowing services, but I want to know whether I can afford your service. I can probably afford about $75 per month. Do you have a limited service option for people like me who are on a budget? I have a small yard with several trees and three flower gardens and a large vegetable garden.

Thanks -- Lisa LaPorta

Fact Sheet for Answering Lisa LaPorta’s E-Mail to GreenGrassNow.com
  1. Three pricing plans:
    • Full summer of lawn mowing (April through October) for $600.
    • Monthly fee (weekly mowing) of $100.
    • With the "Mow As You Go" pricing plan you pay for each mowing. The cost is $35 per mowing for quarter-acre lawns and $50 per mowing for half-acre lawns.

  2. We offer the following services in addition to lawn mowing:
    • Renovate overgrown gardens
    • Install decks and fences
    • Design and install garden lighting
    • Install automatic irrigation systems
    • Build water gardens and install fountains

  3. If you call us for a free estimate, we will give you a free lawn analysis complete with a soil test from your lawn, a $30 value.

  4. Customer can reply to this e-mail or call 1-800-977-7870.