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Download FAQs Style Guide

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Download FAQs Style Guide:
Learn To Write FAQs That Help Customers Help Themselves

Last year, we helped the Energy Information Administration (EIA) revise their FAQs. That project went so well that EIA wanted us to tell all their subject matter experts how to write FAQs that help customers help themselves! So we wrote a Style Guide for EIA, a “how-to” document for writing FAQs.

Though the examples in the FAQs Style Guide are specific to EIA, the guidance is useful for anyone who wants to publish FAQs that answer customers' questions and reduce e-mail and call volume.

To download E-WRITE's FAQs Style Guide, please complete this form.

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Marilynne Rudick and Leslie O'Flahavan are partners in E-WRITE, a training and consulting company that specializes in writing for online readers. Rudick and O'Flahavan are authors of Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents

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