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Download E-Mail Quality Review Tool

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Assess How Well Your Customer Service Agents Communicate With Customers

Use this E-Mail Quality Review Tool to benchmark the quality of e-mails your customer service agents send to customers. The Tool provides a strategy for evaluating e-mail quality on seven standards and enables you to award a quality score of up to 100 points.

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Marilynne Rudick and Leslie O'Flahavan are partners in E-WRITE, a training and consulting company that specializes in writing for online readers. Rudick and O'Flahavan are authors of Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents

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