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Download "Sampler of Customer DIS-Service E-Mail" (PDF)

(E-WRITE)A Sampler Of Customer DIS- Service E-Mail

Are Your E-Mails Providing A Service Or DIS-Service To Your Customers?

Download E-WRITE's white paper, A Sampler of Customer DIS- Service E-Mail, and compare your contact center's e-mails to ones sent by a catalog retailer, an ISP, a financial services company, a Department of Motor Vehicles, a camera manufacturer, and more.

Use the samples in this white paper to benchmark e-mail quality, then read our guidance for stamping out errors in your contact center's e-mail responses.

To download the white paper, A Sampler of Customer DIS- Service E-Mail, please complete this form then click Download.

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Marilynne Rudick and Leslie O'Flahavan are partners in E-WRITE, a training and consulting company that specializes in writing for online readers. Rudick and O'Flahavan are authors of Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents

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