Writing Powerful Business E-Mail  

With the volume of e-mail escalating and the pressure to write timely responses increasing, it’s more important than ever to build powerful e-mail writing skills.  In this course, you will learn how to structure your message so it gets read and acted upon.  By improving your e-mail writing skills, you’ll make yourself more efficient and more convincing.

What You'll Learn 

• Why you must present the most important information at the beginning of your message and how to do so
• How to avoid sending attachments by integrating their content into your message
• How to write a must-open subject line
• How to summarize an ongoing e-mail discussion for new participants
• How and why to maintain a polite, professional tone
• Whether to use emoticons or abbreviations
• How writing well helps you manage your inbox

What You'll Do

• Review sample e-mails from all types of companies
• Develop a list of traits of a well-written e-mail
• Practice writing e-mails using a reader-oriented template or structure
• Review your own e-mail writing
• Draft an E-mail Writing Best Practices Guide for your company

Course Length: one day