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Home  >  Events  >  Courses  >  E-Mail Writing Courses  >  Writing Customer-Focused...

Writing Customer-Focused E-Mail  

If you want to improve customer satisfaction with well-written e-mail, enroll in this course because it will make your job easier and your customers content. 
  • Are you tired of endless e-mail loops? 
  • Are you frustrated when your customers don’t read or can’t understand your e-mail? 
  • Are you surprised when customers react to the “attitude” in your e-mail?
What you will learn:
  • How to compose responsive customer service e-mail quickly
  • How to identify customer questions in a multi-question message and how to respond completely
  • How to incorporate canned responses into an e-mail reply
  • How to write an e-mail that matches the customer's level of technical expertise
  • How to review your own e-mails for clarity and correctness
  • How to use a polite, positive tone
What you will do:
  • Read sample customer service e-mails to develop a list of the traits of well-written messages
  • Identify customer questions and write a tailored answer that combines free-form writing with canned responses
  • Practice techniques for writing quick responses
  • Practice incorporating clear message headings into the body of your e-mails
  • Use E-WRITE’s customized e-mail message formula to write effective messages
What you will receive:

•    A notebook containing guidance, exercises, and resources for the course

Course length: one day