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Writing Customer-Focused E-Mail
If you want to
improve customer satisfaction with well-written
e-mail, enroll in this course because it will
make your job easier and your customers
content.
• A notebook containing guidance, exercises, and resources for the course
Course length: one day
- Are you tired of endless e-mail loops?
- Are you frustrated when your customers don’t read or can’t understand your e-mail?
- Are you surprised
when customers react to the “attitude” in your
e-mail?
- How to compose responsive customer service e-mail quickly
- How to identify customer questions in a multi-question message and how to respond completely
- How to incorporate canned responses into an e-mail reply
- How to write an
e-mail that matches the customer's level of
technical expertise
- How to review your own e-mails for clarity and correctness
- How to use a polite, positive tone
- Read sample customer service e-mails to develop a list of the traits of well-written messages
- Identify customer questions and write a tailored answer that combines free-form writing with canned responses
- Practice techniques for writing quick responses
- Practice incorporating clear message headings into the body of your e-mails
- Use E-WRITE’s customized e-mail message formula to write effective messages
• A notebook containing guidance, exercises, and resources for the course
Course length: one day
