Training

We Deliver Customized Courses At Your Site

Our writing courses help you communicate better: online, by e-mail, or in print. Our customized courses are hands-on and practical, heavy on strategies  that help you write better in less time.

Our Courses Are Tailored For You

We never teach cookie-cutter courses. We create a custom course delivery each time:

  • We interview you thoroughly about what you want participants to learn.
  • We review your  documents, e-mails, or online content.
  • We incorporate your organization’s writing guidelines into our curriculum.
  • We include your organization’s writing samples in the course materials.


E-WRITE Offers Open Enrollment Courses

Enroll one person or an entire web team. Our open enrollment courses provide a just-in-time opportunity to build writing skills. Contact us about registering for a Washington, DC course.

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Courses for managers

How to Prepare an ICI-Worthy Presentation

Measuring the Quality of Customer Service E-Mail

Persuasive Writing: How to Write so People Know What You Want and Do What You Ask

E-Mail Writing Essentials For Supervisors: Assessing And Improving Customer Service Agents’ E-Mail

Essential Writing Skills for Techies

E-mail writing courses

Measuring the Quality of Customer Service E-Mail

Writing Clear, Correct, Concise E-Mail

Writing Customer-Focused E-Mail and Chat

Writing E-Newsletters That Work

How to Write E-Mail to People Who Don't Read

Web writing courses

Writing for the Web

Writing E-Newsletters That Work

Essential Writing Skills to Support Web Self-Services

Writing Content For Your Company’s Intranet: How To Reach Your Colleagues

How to Develop Editorial Guidelines for Your Wiki

Webinars

E-Mail Communication: How Do Brand Name Retailers Stack Up?

Write Plainly: An Update on Plain Writing Principles and the New Law

Writing courses for professionals

Persuasive Writing: How to Write so People Know What You Want and Do What You Ask

Plain Language Writing Workshop: Six Strategies for Cleaning the Clutter From Your Writing

Technical Writing For Professionals

How to Explain Technical Topics to Non-Technical Readers

Writing Refresher for Professionals

Writing courses for support staff

Persuasive Writing: How to Write so People Know What You Want and Do What You Ask

Plain Language Writing Workshop: Six Strategies for Cleaning the Clutter From Your Writing

Writing Refresher for Professionals

Punctuating With Precision

Basic Writing Skills for Administrative Staff

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  • December 17, 2016


    Don't Jekyll-and-Hyde Your Customers: Why Customer Service Should Also Use Your Company’s Brand Voice

    It’s not good for your company to use one tone of voice when it’s trying to make a sale and another when it’s trying to solve a customer’s a problem. Customer Service should write in the same brand voice Marketing uses, or one that’s pretty close. Here are three things you can do to enable your Customer Service team to use a brand voice that builds rapport with your company and gives customers a seamless experience.

    Read more on the blog »