Train the Trainer

Interested in developing an in-house writing course based on Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents?

We can help your managers, supervisors, or trainers deliver an excellent writing course for customer service professionals.

Our customized Train-the-Trainer course will show you

  • How to assess agents’ writing abilities so you can tailor the training to their needs
  • How to schedule the writing training or incorporate it into existing training programs
  • How to incorporate your company’s product information, e-mail system information, and writing guidelines into the training.
  • How to make the writing training interesting and fun for participants
  • How to coach and motivate agents who are using the workbook as a self-paced writing course

Contact us to discuss our Train-the-Trainer sessions.

Companies go to great lengths to hire and train people to represent them on the phone. Now that more and more customers are contacting businesses via e-mail, it’s time to upgrade service representatives’ skills with this clear and concise workbook. Two thumbs up."

Jim Sterne, Author, Customer Service on the Internet