You want to write so your readers understand, care, and act. I can help you.
My customized onsite and virtual trainings help you and your staff build the writing skills you need to communicate with online readers.
Speaking
Need a speaker for your next meeting or conference? Leslie’s talks are funny, practical, and full of real-world examples. Your audience will leave the session saying, “I learned a lot, laughed a lot, and know what to do next to improve my content!”
Training
My customized on-site and virtual writing courses are hands-on and practical. I’ll use your organization’s writing samples to create a curriculum that helps your staff write better, in less time, and with less suffering.
Writing Services
We create crisp, clear content to convey your message, in your voice. We’re roll-up-the-sleeves writers, so let us know what you need: web content, blog posts, newsletter articles, knowledgebase articles or a style guide.
Blog
The Notes in Your KB Articles Are Killing Your Flow
Want to make your knowledge base articles easier to read and your instructions easier to follow? Quit the throat-clearing. Cut the Notes. Stop writing stuff like this: Note: This is the default when...
When GenAI Should Do the Writing
[This article was originally published by Contact Center Pipeline.] The poets, newspaper journalists, and novelists may be weeping into their embroidered hankies about generative AI (GenAI) being...
A loving goodbye to my E-WRITE partner, Marilynne Rudick
Marilynne Rudick and I formed E-WRITE in 1996. She retired in 2011, and she passed away this February. I loved her with all my heart. Our partnership is the source of every good thing that has...
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Writing Workbook
Do your customer service agents write e-mails that include embarrassing grammar or punctuation errors? Do they fail to answer customers’ questions? Is their tone unfriendly or curt? The Clear, Correct, Concise E-Mail workbook, a cost-effective, self-paced or instructor-led curriculum, will help you solve your agents’ e-mail writing problems. Clear, Correct, Concise E-Mail uses real e-mail exchanges between customers and companies to provide hands-on practice in essential e-mail writing skills:
- Write clear, strong sentences
- Use a polite, personal tone
- Select the correct word and spell it right
- Punctuate correctly
- Write for global readers