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September 2017

Join the #FreeToHelp Movement & Empower Your Frontline Agents – Workshop at CC Demo conference

September 26 @ 4:15 pm - 5:15 pm
CC Demo 2017 Las Vegas, NV United States + Google Map

The #FreeToHelp movement engages frontline employees to "think and act like the owner," to make the same type of customer-centric choices business owners make. In this session, you'll discover how the most progressive and successful customer service organizations are using #FreeToHelp, and how you can adopt these practices to revolutionize your contact center's quality and boost agent engagement to record heights. REGISTER HERE: http://www.icmi.com/Contact-Center-Demo-Conference

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October 2017

Improve Your Writing Process – National Institute of Allergy and Infectious Diseases

October 31 @ 9:00 am

Customized, onsite half-day workshop

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