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March 2018

Writing Customer-Focused Email at Criteo

March 7 @ 9:00 am - 5:00 pm
Criteo Boston, MA United States

Two half-day customized onsite workshops

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Writing to Customers in Our Brand Voice – Air Canada

March 13
Air Canada Montreal, Canada

  Customized on-site full-day writing course for Air Canada's Refund Services group in Winnipeg.

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Webinar: Five Email Bad Habits That Make People Dislike You – SOCAP

March 20 @ 2:00 pm - 3:00 pm

Register now for the March 20 webinar. “Don’t judge a book by its cover” is a pretty common saying, especially beloved by parents and teachers. But “Don’t judge your colleagues by their email habits” isn’t a common saying because it would be impossible to do. We DO judge our colleagues by their email habits. These days, we begin most work relationships via email and we sustain them that way. And each email you write can deepen your work relationships or…

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August 2018

Webinar: How to Write Excellent Social Media Responses to Customers – SOCAP

August 14 @ 2:00 pm - 3:00 pm
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  • January 18, 2018


    Yes, Boomers Do Want to Text Your Company for Customer Service

    Is your company is gearing up to offer customer service via text? That’s great! Your customers are going to love the convenience. As you plan your roll out, beware of a common trap: ageist thinking. While texting behaviors do differ slightly by the age of the person holding the smartphone, customers of all ages will use text for customer service if you make the channel easy to use. If you assume your older customers aren’t into texting, you’re mistaken.

    Read more on the blog »