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September 2017

Join the #FreeToHelp Movement & Empower Your Frontline Agents – Workshop at CC Demo conference

September 26 @ 4:15 pm - 5:15 pm
CC Demo 2017 Las Vegas, NV United States + Google Map

The #FreeToHelp movement engages frontline employees to "think and act like the owner," to make the same type of customer-centric choices business owners make. In this session, you'll discover how the most progressive and successful customer service organizations are using #FreeToHelp, and how you can adopt these practices to revolutionize your contact center's quality and boost agent engagement to record heights. REGISTER HERE: http://www.icmi.com/Contact-Center-Demo-Conference

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October 2017

Improve Your Writing Process – National Institute of Allergy and Infectious Diseases

October 31 @ 9:00 am

Customized, onsite half-day workshop

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  • May 31, 2017


    No More “Nonpologies” – Learn to Apologize to Customers Like You Mean It

    Don't write empty words, which just make angry customers angrier. Learn to write heartfelt apologies your customers will believe.

    Read more on the blog »