Bad Bots: Death by Automation – Panel at CC Expo 2017« Events Calendar
Co-presenting with Pete McGarahan, Jeff Toister, and Jeremy Watkin
Most of us have heard about them, some of us have experienced them, yet none of us know the entirety of what Bots means for the future of customer service. Will automation “kill” the customer experience, the need for customer service agents, or both? Is there a difference between a bad bot and a good bot? And, if so, what can organizations do to ensure that they’re using good bots to support positive customer experiences? In this panel, customer service thought leaders will discuss the evolution of automated service, best practice use cases, and the pitfalls to avoid when leveraging bots. If you’re exploring how to automate service, without leaving any bodies behind, this session is for you.