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Writing to Customers in Our Brand Voice – Air Canada (morning)

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Writing to Customers in Our Brand Voice – Air Canada (morning)
September 15, 2017 @ 8:30 am
September 15, 2017 @ 12:30 pm
Montreal, Canada

Customized, onsite half-day version of full-day workshop


iCal Import + Google Calendar

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  • January 18, 2018

    Yes, Boomers Do Want to Text Your Company for Customer Service

    Is your company is gearing up to offer customer service via text? That’s great! Your customers are going to love the convenience. As you plan your roll out, beware of a common trap: ageist thinking. While texting behaviors do differ slightly by the age of the person holding the smartphone, customers of all ages will use text for customer service if you make the channel easy to use. If you assume your older customers aren’t into texting, you’re mistaken.

    Read more on the blog »