Speaking

Planning a conference, meeting, workshop, or panel? Invite Leslie to do a keynote or breakout session.

Leslie will customize her talk for your group. To get you started, here’s a list of some of the talks Leslie’s given recently:

  • Death to the Term “Soft Skills”: Why Writing is an Essential Hard Skill for Technical Professionals
  • How Web Design Trends are Changing the Way We Write Content
  • Feeding the Content Monster: How to Repurpose Your Web Content for Use in Social Media
  • Plain Language In Action: Strategies for Cleaning Clutter from Your Writing
  • How to Respond to Angry Customers in Social Media
  • How to Write High-Quality Chat with Customers
  • How to Write Email Templates That Don’t Make Customer Service Agents Sound Like Robots
  • The Ten Commandments for Writing to Customers

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  • January 29, 2017


    Your Reading List: Get Up to Speed on Bots in Customer Service

    Preparing to use bots in your customer care organization? Confused about what a bot is and how one works? Here's a reading list that will help you get up to speed. And if you've read (or created) a great piece on bots in customer service, mention it in the comments. I'll include it in this reading list.

    Read more on the blog »