Speaking

Planning a conference, meeting, workshop, or panel? Invite Leslie to do a keynote or breakout session.

Leslie will customize her talk for your group. To get you started, here’s a list of some of the talks Leslie’s given recently:

  • Death to the Term “Soft Skills”: Why Writing is an Essential Hard Skill for Technical Professionals
  • How Web Design Trends are Changing the Way We Write Content
  • Feeding the Content Monster: How to Repurpose Your Web Content for Use in Social Media
  • Plain Language In Action: Strategies for Cleaning Clutter from Your Writing
  • How to Respond to Angry Customers in Social Media
  • How to Write High-Quality Chat with Customers
  • How to Write Email Templates That Don’t Make Customer Service Agents Sound Like Robots
  • The Ten Commandments for Writing to Customers

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  • May 31, 2017


    No More “Nonpologies” – Learn to Apologize to Customers Like You Mean It

    Don't write empty words, which just make angry customers angrier. Learn to write heartfelt apologies your customers will believe.

    Read more on the blog »