Writing Workbook

Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents (print)

Teach your customer service agents to write excellent e-mail to customers. This 184-page workbook uses e-mail exchanges between customers and companies to teach agents essential writing skills: grammar, punctuation, spelling, tone, and sentence structure. Full of guidance and 33 hands-on exercises, this workbook can be used for self-paced or instructor-led training.

$34.95Price:
Loading Updating cart…

Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents (PDF)

Teach your customer service agents to write excellent e-mail to customers. This 184-page workbook (PDF download) uses e-mail exchanges between customers and companies to teach agents essential writing skills: grammar, punctuation, spelling, tone, and sentence structure. Full of guidance and 33 hands-on exercises, this workbook can be used for self-paced or instructor-led training. Purchasing this PDF download entitles you to make one hardcopy and save the file on one computer.

$29.95Price:
Loading Updating cart…

E-mail Writing Skills Competency Exam (print)

Use the E-Mail Writing Skills Competency Exam to assess whether your agents and job applicants have e-mail writing skills they need to communicate with customers. The 120-point Exam has 8 sections and includes 2 scenario-based writing exercises. You’ll receive an Administrator’s Guide with Exam answers and scoring guidance.

Additional DescriptionMore Details

What Does the E-Mail Writing Skills Competency Exam Include?

An Exam that tests essential writing skills. It includes eight short answer sections and two scenario-based writing exercises.
An Administrator’s Guide
Instructions for administering the exam
Exam answers and detailed explanations
Scoring sheets for tallying and presenting exam results
A Competency Certificate to award to agents who pass the exam
A Completion Certificate to award to agents who complete theClear, Correct, Concise E-Mail workbook
How Should You Use the Competency Exam?

Use as a stand-alone exam or in conjunction with the Clear, Correct, Concise E-Mailworkbook.

Evaluate current customer service agents’ writing skills
Assess job applicants’ writing skills before hiring them
Identify your customer service staff’s need for writing training
Certify customer service agents’ e-mail writing competency
Test customer service agents’ writing competency after they complete the Clear, Correct, Concise E-Mail workbook
What E-Mail Writing Skills Does the Competency Exam Evaluate?

The Exam tests the ability to

Write clear, strong sentences
Write with a polite, positive, and personal tone
Select the correct word and spell it right
Punctuate correctly
Write for global customers


$50.00Price:
Loading Updating cart…

E-mail Writing Skills Competency Exam (PDF)

Use the E-Mail Writing Skills Competency Exam to assess whether your agents and job applicants have e-mail writing skills they need to communicate with customers. The 120-point Exam has 8 sections and includes 2 scenario-based writing exercises. You’ll receive an Administrator’s Guide with Exam answers and scoring guidance. Purchasing these PDFs entitles you to make  one hardcopy of each file and save each file on one computer.

Additional DescriptionMore Details

What Does the E-Mail Writing Skills Competency Exam Include?

An Exam that tests essential writing skills. It includes eight short answer sections and two scenario-based writing exercises.
An Administrator’s Guide
Instructions for administering the exam
Exam answers and detailed explanations
Scoring sheets for tallying and presenting exam results
A Competency Certificate to award to agents who pass the exam
A Completion Certificate to award to agents who complete theClear, Correct, Concise E-Mail workbook
How Should You Use the Competency Exam?

Use as a stand-alone exam or in conjunction with the Clear, Correct, Concise E-Mailworkbook.

Evaluate current customer service agents’ writing skills
Assess job applicants’ writing skills before hiring them
Identify your customer service staff’s need for writing training
Certify customer service agents’ e-mail writing competency
Test customer service agents’ writing competency after they complete the Clear, Correct, Concise E-Mail workbook
What E-Mail Writing Skills Does the Competency Exam Evaluate?

The Exam tests the ability to

Write clear, strong sentences
Write with a polite, positive, and personal tone
Select the correct word and spell it right
Punctuate correctly
Write for global customers


$45.00Price:
Loading Updating cart…

Package: Writing Workbook and Competency Exam (print)

Buy both items and save! This package includes the Clear, Correct, Concise E-mail workbook (184 pages) and the E-Mail Writing Skills Competency Exam (Administrator’s Guide – 24 pages; Exam – 17 pages).

$79.00Price:
Loading Updating cart…

Package: Writing Workbook and Competency Exam (PDF)

Buy both items and save! This package includes the Clear, Correct, Concise E-mail workbook (184 pages) and the E-Mail Writing Skills Competency Exam (Administrator’s Guide – 24 pages; Exam – 17 pages) in downloadable PDF format. Purchasing these PDFs entitles you to make  one hardcopy of each file and save each file on one computer.

$69.00Price:
Loading Updating cart…

Subscribe to our newsletter

Shopping Cart

Your shopping cart is empty
Visit the Store