Providing Writing Training and Services

Our customized courses are hands-on and practical, heavy on strategies and techniques that help you write better content and documents in less time.

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Speaking

Need a speaker for your next meeting or conference who won’t put anyone to sleep? Leslie’s talks are engaging, practical, and full of real-world examples. Your audience will leave the session motivated and ready for a bright writing future.

Writing Services

We create crisp, clear content to convey your message, in your voice. We work with your experts to get up-to-speed on your product or service then produce web, blog, or newsletter content that hits the mark.

Benchmarking

We use our proprietary benchmarking tool to score the quality of your customer service e-mail or web content. Learn how you measure up against best practices, your industry, or your competition.

Training

Our customized courses are hands-on and practical, heavy on strategies and techniques that help you write better content and documents in less time.

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  • December 17, 2016


    Don't Jekyll-and-Hyde Your Customers: Why Customer Service Should Also Use Your Company’s Brand Voice

    It’s not good for your company to use one tone of voice when it’s trying to make a sale and another when it’s trying to solve a customer’s a problem. Customer Service should write in the same brand voice Marketing uses, or one that’s pretty close. Here are three things you can do to enable your Customer Service team to use a brand voice that builds rapport with your company and gives customers a seamless experience.

    Read more on the blog »