License the Curriculum

Need to train lots of customer service staff on a limited budget? Purchase our unlimited, six-month All-You-Can-Train License.

The All-You-Can-Train License includes

  • A two-hour Train-the-Trainer teleconference to help you get the most from the workbook
  • Detailed instructions on grouping participants, pacing activities, and resources for teaching writing skills

Review the All-You-Can-Train License Agreement

Clear, Correct, Concise E-Mail is an A-rated self-paced writing workbook that uses e-mail exchanges between customers and companies to teach customer service professionals the writing skills they need to communicate with customers.

Companies go to great lengths to hire and train people to represent them on the phone. Now that more and more customers are contacting businesses via e-mail, it’s time to upgrade service representatives’ skills with this clear and concise workbook. Two thumbs up."

Jim Sterne, Author, Customer Service on the Internet